crekex is committed to providing a safe, fair, and enjoyable platform for all players in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to keep gambling fun — and to seek help if it ever stops being that way.
We have built a comprehensive set of responsible gaming features directly into the crekex platform. Every player in Bangladesh has access to all of these tools — free of charge, at any time.
Set a maximum daily, weekly, or monthly deposit cap on your crekex account. Once a limit is active, the platform will not allow deposits that exceed your chosen threshold. Limits take effect immediately and can only be lowered instantly — increases require a mandatory 7-day cooling-off period.
Need a brief break? The crekex time-out feature lets you suspend your account for 24 hours, 48 hours, 1 week, or up to 4 weeks. During a time-out period you cannot log in, place bets, or make deposits. The suspension lifts automatically at the end of the chosen period.
For players who need a longer break, crekex offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent closure. A self-excluded account cannot be reactivated before the chosen period expires. During self-exclusion, all promotional communications are suspended and your account is fully restricted.
Control how much you can lose within a set time frame by activating a loss limit on your account. crekex will automatically stop you from placing further bets once your net losses reach the threshold you have defined, helping you stay within your personal budget at all times.
Set a session duration reminder and crekex will display an on-screen notification when your play session reaches your chosen length — whether that is 30 minutes, 1 hour, or 2 hours. This keeps you aware of how long you have been playing so you can make a conscious decision to continue or stop.
Our dedicated support team is available around the clock, every day of the year, Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling habits or those of someone you know, you can reach the crekex responsible gaming team at any time by emailing [email protected].
Activating any crekex responsible gaming tool is straightforward. Follow the steps below, or contact our support team for immediate assistance.
Important: All responsible gaming tools apply immediately once activated. Requests to reduce limits or extend exclusion periods are processed without delay. Requests to increase limits or end a time-out early are subject to mandatory review and cooling-off periods to protect your wellbeing.
Access your account using your registered credentials at crekex.biz. All responsible gaming tools are accessible from your account settings dashboard once you are logged in.
From your account dashboard, locate the "Responsible Gaming" or "Player Protection" section. This area houses all available tools — deposit limits, loss limits, session reminders, time-out, and self-exclusion.
Choose the tool that best matches your needs. For deposit control, select Deposit Limits and enter your preferred daily, weekly, or monthly threshold in Bangladeshi Taka (৳). For a break, select Time-Out or Self-Exclusion and choose your duration.
Review the details of your chosen limit or restriction and confirm. A confirmation message will be sent to your registered contact. The tool takes effect immediately — no waiting period applies when activating or tightening a restriction.
If you are unable to access your settings, or if you need to request self-exclusion urgently, contact our team directly at [email protected]. Our responsible gaming team will action your request without delay, any hour of the day.
Expand any section below for a full explanation of how each crekex responsible gaming feature works and how it can help you stay in control of your gambling activity.
A deposit limit prevents you from adding more funds to your crekex account than the threshold you have set. You can define limits across three time frames:
Limits apply across all payment methods — bKash, Nagad, Rocket, and Upay. Reducing a limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day cooling-off period, during which the existing (lower) limit remains in force. This cooling-off period exists to protect you from impulsive decisions made during a gambling session.
A time-out is a short-term voluntary suspension of your crekex account. It is designed for players who want a brief, structured break without committing to a longer self-exclusion period. Available time-out durations are:
During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally. The time-out expires automatically at the end of the chosen period — you do not need to take any action to lift it. If you need to extend your time-out, contact [email protected] before it expires.
Self-exclusion is a longer-term measure for players who feel they need a sustained break from gambling. When you self-exclude on crekex, your account is fully suspended for your chosen period:
During self-exclusion, your account is completely inaccessible. All marketing communications from crekex are suspended. Self-exclusion cannot be reversed before the chosen period ends — any request to reinstate the account early will be declined to protect your wellbeing. At the end of a fixed-term self-exclusion, the account may be reactivated only after a deliberate, documented request and a mandatory reflection period of at least 7 days.
To request self-exclusion urgently — without logging in — email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will process the request within 24 hours.
A loss limit caps the net amount you can lose on crekex within a defined period. Once your net losses (deposits minus withdrawals) reach your set threshold, you will be unable to place further bets until the period resets. Loss limits are available on the same daily, weekly, and monthly time frames as deposit limits.
Key points: Loss limits are calculated on net losses, not total bets placed. Reducing a loss limit is immediate. Increasing a loss limit is subject to the same 7-day cooling-off period as deposit limit increases. Loss limits work alongside deposit limits — both can be active simultaneously for maximum budgetary control.
Session reminders are on-screen alerts that appear when your active play session reaches a duration you have pre-defined. They are a passive awareness tool — they do not stop you from playing, but they prompt you to pause and evaluate whether you wish to continue. Available reminder intervals are 30 minutes, 1 hour, and 2 hours.
Research in responsible gaming consistently shows that time-awareness prompts reduce the risk of extended unplanned sessions. crekex encourages all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to set a session reminder as a baseline precaution, regardless of their level of gambling activity.
Answering these questions honestly can help you reflect on your gambling habits. If you answer "yes" to two or more of the following, we strongly encourage you to use our self-exclusion or time-out tools — or to contact our support team.
Take a moment to consider each question. There are no right or wrong answers — this is a private self-check for your own benefit.
Have you spent more money gambling than you intended to, or more than you could comfortably afford to lose?
Have you gambled in an attempt to recover losses from a previous session — sometimes called "chasing losses"?
Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you lied to family members or others about how much time or money you spend gambling at crekex or elsewhere?
Has gambling caused you to neglect work, studies, family responsibilities, or personal relationships?
Have you borrowed money, sold possessions, or used funds designated for essential expenses (rent, food, bills) in order to gamble?
Have you tried to stop or cut back on gambling but found yourself unable to do so despite genuinely wanting to?
At crekex, responsible gaming is not an afterthought — it is woven into the core design of the platform. We believe that a sustainable, trustworthy online casino must place the long-term wellbeing of its players above short-term revenue considerations. Every tool, policy, and process described on this page reflects that belief in practical terms.
crekex applies a strict 18+ age policy across all services. Age verification is conducted during registration and, where warranted, at any subsequent point. Players who are found to be under 18 years of age at the time of registration will have their accounts closed, any deposited funds refunded (less any winnings derived from those funds), and the matter reported as required by applicable guidelines. We have zero tolerance for underage gambling.
Our deposit and loss limit framework is designed around behavioural research insights. The asymmetric cooling-off period — immediate for reductions, delayed for increases — is a deliberate design choice grounded in evidence that impulsive in-session decisions to raise betting budgets are a significant risk factor for problem gambling. By building friction into the limit-increase process, crekex provides a structural safeguard that is independent of a player's willpower at any given moment.
Self-exclusion at crekex is a firm commitment, not a token gesture. Once activated, a self-exclusion cannot be undone by the player before the chosen period expires — not by emailing support, not by opening a new account, not by any other means. Players who attempt to circumvent self-exclusion by registering a new account will have the new account closed upon discovery. We actively flag duplicate registration attempts against our self-exclusion records as part of our fraud and responsible gaming monitoring.
We also recognise that problem gambling does not only affect the individual player. Families and communities across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — can be impacted. If you are concerned about a family member or friend's gambling behaviour, please reach out to our support team for guidance on how to raise the matter appropriately and sensitively.
crekex regularly reviews and improves its responsible gaming programme. We are committed to adopting new tools and practices as they emerge, to staying informed about best practices in the responsible gaming field, and to acting on player feedback. Our goal is to be Bangladesh's most trusted online casino — not just in terms of game selection and payment convenience, but in terms of how well we look after the people who choose to play with us.
Gambling at crekex is meant to be fun. Explore our games and betting markets with confidence, knowing that our responsible gaming tools are always available to help you stay in control.